Leverage technology and personal networks to work smarter
Your power as an individual is the sum of the information you have access to, both through your personal network (colleagues, bosses, friends) and using your skills as an investigative researcher (Google). Use both to be as resourceful as possible and optimize your work and life.
Be transparent in all that you say and do
Trust is the best foundation for any relationship. Err on the side of overcommunication with customers, vendors, and colleagues. Never leave a customer in the dark — give them the information they want before they ask. Don’t be afraid of revealing defects. And most obviously, don’t make stuff up!
Pursue knowledge and share it openly
The open sharing of information creates efficiencies and opportunities that benefit everybody, both directly and indirectly. For this reason, make a point to never stop learning. Document and share what you learn with customers, vendors, and colleagues.
Work hard, play hard
Be passionate abour your work, and use your time well. Don’t be a workaholic — throw the occasional nerf dart, and make time for the important things in life.
Be excellent to each other
Bill and Ted couldn’t have said it any better. Student Experts is a family, and as such, we need look out for each other and treat each other with respect.
Create WOW moments
Establish personal-emotional connections with customers, and be proactive with your customer service. Meet the customer’s expectations, fulfill their desires, and anticipate needs that they didn’t even know they had.
Make yourself available to customers, colleagues, and vendors. Be authentic, confident, and humble. And don’t forget to smile!
Appreciate the uniqueness of each customer
LISTEN. Each customer has a different background, situation, and preferences. Tailor your service to the individual, not the product.
Make smart mistakes (that can be undone)
Take initiative. Don’t be afraid to make mistakes, but make sure you always have a good reason for them, and never make them in vain. When you mess up, own it, learn from it, and don’t cause too much damage.
Do more with less
Continuously innovate when it comes to making the most of the resources you have. Be frugal, but not cheap.